Question 1

What does an auto-repair-trained AI receptionist actually answer?

Accepted Answer

Check-engine lights, brake squeal or grinding, oil and fluid services, tire rotation and replacement, dead-battery / no-start / alternator-failure calls, TPMS warnings, mileage callbacks, and standard maintenance. The model speaks auto-repair vocabulary out of the box, walks the caller through the structured intake your service advisor would run, and books the appointment while the caller is still on the line.

Question 2

Does it write real bookings into ServiceTitan, Mitchell, or my shop system?

Accepted Answer

On the Growth and Pro plans the AI writes a real appointment into your shop system with the right job type (diagnostic, brake service, oil change, tire rotation, electrical diagnostic), priority, vehicle make/model/year, mileage, and confirmed slot, then sends the SMS confirmation in the same breath. No forwarded voicemails for your service advisor to triage tomorrow, no re-keying the RO from a transcript.

Question 3

How does a no-start vehicle at 7 AM get handled?

Accepted Answer

The receptionist answers on the first ring, opens with a clear TCPA-aware AI disclosure, qualifies the breakdown in auto vocabulary (idle vs hard start, rapid click vs single clunk, dash lights, mileage, battery age), and routes based on whether the caller asks for a human or wants a diagnostic booked. A no-start is logged with the highest priority on the dispatch board, an SMS confirmation goes out, and your service advisor sees a queued appointment with the right job type — not a forwarded message.

Question 4

Will my callers know they are talking to AI?

Accepted Answer

Yes. Hatchdesk opens every call with a clear, TCPA-aware AI disclosure and logs the consent timestamp to your audit trail — ahead of tightening state voice-AI rules in California, Colorado, and beyond. The line never pretends to be a person, and you keep the record of who was told what.

Question 5

Do I have to give up my shop number?

Accepted Answer

No. Forward your current business number to the Hatchdesk line and you are live in under 24 hours — the receptionist starts answering in auto vocabulary with your bay capacity, specialties, and booking rules on day one. Most operators keep their existing number and forward it; porting is optional.

The AI receptionist for auto repair businesses.

Pre-trained, integrated, and auditable.

Auto repair operators, in their own terms.

Turn your phone into a 24/7 auto repair booking line.